FAQ
WHICH PAYMENT METHODS DO YOU OFFER?
We accept payments from Afterpay for Australian account holders.
We also accept Visa, Mastercard, Paypal and Eftpos, as well as JOS Gift Cards.
I NEED HELP WITH SIZING
We know shopping online can be tricky so we are here to help! If you aren’t sure about fit or sizing, we will go the extra mile to offer advice, measurements or photos, just send us a message!
Head to our Size Guide page for additional size information.
WHAT IS THE STATUS OF MY ORDER?
We aim to have all orders shipped within 1-2 business days. Please note, during busy, sale and promotional times we can often have small delays as stated in our Shipping & Returns Page
Any orders placed over the weekend or on a public holiday are shipped the following business day. If you have any further questions about the status of your order please contact us.
HOW MUCH IS SHIPPING?
Australia
Standard (AUST POST): Free
Express Service (AUST POST): $10.00.
New Zealand
Standard (AUST POST): Free
Express (AUS POST): $15.00
Express (DHL): $25.00
Rest of the world
Standard (AUST POST): $25.00
Express (AUS POST): $35.00
Express (DHL): $50.00
HOW DO I CARE FOR MY GARMENT?
We recommend cold hand washing your JOS garments.
Head to our Care Page for additional information.